Privacy Policy — Family Support & Mediation

PRIVACY POLICY

We take your privacy seriously and we are committed making sure that it is protected

At Family Support and Mediation, we are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.

This privacy policy applies to www.familysupportandmediation.co.uk website; whether you want information, support or training from us, use our services, or work for us.

FSAM services governed by this policy does not include our face-to-face, telephone services, any direct services with children, young people and their families, where separate confidentiality statements apply.

FSAM is part of the Care Informed group and is registered under the General Data Protection Regulation (Regulation (EU) 2016/679) and is registered with the Information Commissioner’s Office as a Data Controller under number ZA190194

Full details of this listing can be seen on the Information Commissioner’s Office website.

If you have any queries about our Privacy Notice, please get in touch with our data team:

By email: info@familysupportandmmediation.co.uk

By post: Data Protection Officer, Family Support and Mediation, 86-90 Paul Street, London EC2A 4NE

What information do we collect about you?

Information you give to us directly

We will collect and store information that you give us when you do the following things on our website(s):

Make an enquiry

Communicating with you, whether by email, letter or telephone

Providing information to you or preparing documents for you

Give us feedback or make a complaint

Apply for a job or work with us

Enter into a contract with us

Information you give to us indirectly

We store data about your visits to our website, for example, your location data or IP address.

We store information about how you navigate our website, although this cannot be used to personally identify you.

Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information,

Certain types of personal information are recognised by data protection law as being more ‘sensitive’; things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category.

FSAM will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us for a case study, but we will only do this with your explicit consent.

How do we use your personal information?

We will use your personal information to do the following:

Provide you with information, or services you’ve requested or that we feel might be of interest to you.

For mediation clients, this will typically include using your personal data to assist the mediation process and to draft mediation documentation. Any Agreement to Mediate or Consultancy Agreement will set out relevant provisions about confidentiality and applicable exceptions to confidentiality,

Respond to direct requests where you contact us with a query - we will use your personal information to respond.

Locate your (general position) using your IP address, so that if you use the ‘Find Your Nearest’ search engine, you are able to discover the mediation services nearest to you.

Carry out general administrative tasks like dealing with complaints and feedback, essential record-keeping.

Transact: we will use your personal information to take payments from you when processing orders and payments for services.

Keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm or abuse.

Conduct polls, surveys and market research: we may invite you to take part so that we can improve our website, services and/or strategic development.

Monitoring and evaluation: we use your personal information to inform and develop our service delivery.

Improve your experience of our website, so that we may offer you a more user-friendly navigation of our website.

Process applications to work at FSAM for example, if you fill in an application form or send us your CV or send us information speculatively in respect of possible contract opportunities.

For how long will we keep your personal information?

At Family Support and Mediation, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. FSAM may hold some types of data for up to six years.

For example, in the case of financial transactions like purchases, we will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.

for mediation clients or clients that attend a pre-mediation meeting but do not continue on to mediation, files are retained for 2 years from the last communication between us.

Do you share my information with anyone else?

We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations. we will only use your personal information to carry out our obligations and services arising from any agreement entered into between us in relation to the provision of mediation, pre mediation services or mediation consultancy services

However, there are two very explicit ways in which your data might be shared:

Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse.

Keeping your personal information safe

We have both digital and operational safeguards to make sure your data is secure at FSAM. Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so.

All FSAM online web forms are protected by secure end-to-end encryption.

Your rights and managing your own data

You have the right to request access to the personal information that FSAM stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:

The purposes of the collection, processing, use and storage of your personal data.

The source(s) of the personal information, if it was not obtained from you.

The categories of personal data stored about you.

The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.

The envisaged period of storage for your personal data or the rationale for determining the storage period.

The use of any automated decision-making and/or profiling

If you’d like to make a request relating to any of the rights above, please send a request by emailing info@familysupportandmediation.co.uk

How to make a complaint

If you have any questions about this privacy policy or the way in which Family Support and Mediation handles your personal information, or if you wish to make a complaint, please follow our complaints procedure.

If you’re unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Alternatively, you can visit the ICO website.

Changes to our privacy policy

Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

(Last updated: 30 MAY 2020)

Cookies policy

Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help the website owner (in this case, FSAM) to provide you with a smooth experience while you browse.

Family Support and Mediation uses cookies to:

Make our website work

Collect anonymous data to gain insight into how visitors use our website

Help us show advertisements about our services to those people who might be interested in them

FSAM does not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.